Ciao Clothing is an eCommerce retail store that offers quality second hand apparel that satisfies the wants and needs of our customers. We aspire to lead the second-hand clothing industry by providing exceptional service to our customers. We want to help reduce all the pollution caused by the fast fashion industry and make an environmental impact with your cooperation.
We aim to reduce the carbon footprint that comes with producing clothes by reusing garments that would otherwise turn into textile waste. Our purpose is to be an eco-friendly and sustainable business that is compromised to help the environment by selling pre-loved clothing.
We are a business that is eco-friendly and sustainable. Ciao offers second-hand clothing at a reasonable price, which lowers the pollution used to create clothes. We also have processes in our warehouse that use significantly fewer carbon emissions than other business models.
Unfortunately, we cannot allow our customers to pick what goes into the bundles. What they can choose is the size, gender preference, and bundle type. If we were to, it would increase our process and inventory management difficulty, and it could raise the bundle's price much more than we want it to be.
Yes, we do ship internationally. Input your address when ordering to get an estimate on shipping. If you still have some concerns/questions, send us an email at email@example.com. We will try to reach back to you as soon as possible with answers.
In our bundles and wholesale boxes, you don't receive the exact items shown in the images, the items in the bundles/boxes are selected at random by our team members. We try our best to provide with things that our customers will love.
Ciao Clothing accepts US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted: Credit, Corporate, Debit (processed like credit), Prepaid, Rewards.
If you found the clothes in your bundle unsatisfactory, maybe the order was incorrect, stained, too tight, or loose; you can either request a refund or exchange a part of the order. Please send us an email at firstname.lastname@example.org with pictures of the order, and let us know if you want to return or exchange.
If you want to return an order you bought online within 30 days of ordering, you can contact us by email, email@example.com, or click the contact us button on our website. We accept returns if you've received the wrong product, if there was a problem with the product, or are unsatisfied with the product. Non-refundable orders are wholesale products, items sent after 30 days of placing the order, or items that don't meet any of our requirements for a return. For more information, check out our Returns Policy.
After we receive the order back at our warehouse, it takes up to 3 business days to process the payment and put the money back into your account. If you still have some unanswered questions and concerns , send us an email at firstname.lastname@example.org. We will try to reach back to you as soon as possible. Thanks for your patience.
Ciao Clothing was unable to verify the billing information provided. If the billing address does not match the credit card issuer or bank on file, the order will automatically be canceled. If your order has been canceled and you think this is a mistake, please contact your credit card issuer or bank to verify that the billing information is correct. Afterward, create a new order using the valid billing address. If you still need assistance, don't hesitate to get in touch with us at, email@example.com
Ciao Clothing is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a secure place at your delivery address. Contact the carrier through email or phone to file a claim.If you still have some unanswered questions, send us an email at firstname.lastname@example.org; please let us know any questions or concerns. We'll try to reach back to you as soon as possible. Thanks for your patience.
Ciao Clothing tries to offer the most cost-effective shipping method possible. We use third-party software to find you the most reasonable price for shipping. Once you are in checkout it will give you the most cost efficient options.
Ciao Clothing ships to all 50 U.S. states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. You can view your shipping cost estimate when you apply the address at checkout.